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Chanapora, Srinagar, J&K
  Mon – Sat  9:00 AM – 7:00 PM
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Privacy Policy

At Fern and Footsteps Travels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.


1. Information We Collect

We may collect the following information from customers:

  • Full name
  • Phone number
  • Email address
  • Travel preferences
  • Booking details
  • Payment-related information
  • Any information shared through enquiry forms, WhatsApp, calls, or emails

2. How We Use Your Information

Your information may be used to:

  • Process bookings and reservations
  • Respond to enquiries and customer support requests
  • Share tour details and travel updates
  • Improve our services and website experience
  • Send booking confirmations and important notifications

3. Payment Security

We do not store sensitive banking or card details on our servers. Payments are processed through trusted payment providers or direct bank transfers.


4. Information Sharing

Fern and Footsteps Travels does not sell, trade, or rent customer information to third parties.

Information may only be shared with:

  • Hotels
  • Transport providers
  • Local travel partners
  • Government authorities if legally required

Only necessary information required for travel arrangements will be shared.


5. Cookies & Website Data

Our website may use cookies and analytics tools to:

  • Improve website performance
  • Understand visitor behavior
  • Enhance user experience

Users may disable cookies through their browser settings.


6. Data Protection

We take reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.


7. Third-Party Links

Our website may contain links to third-party websites such as hotel partners, payment gateways, or social media platforms. We are not responsible for the privacy practices of those websites.


8. Customer Rights

Customers may request to:

  • Access their personal data
  • Correct inaccurate information
  • Request deletion of their information, subject to legal or booking requirements

Requests can be made through our contact details below.


9. Policy Updates

Fern and Footsteps Travels reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated policies will be posted on the website.


Contact Us

Fern and Footsteps Travels
Pamposh Colony, Old Chanapora, Srinagar, Jammu and Kashmir – 190015

📧 fernandfootstepstravels@gmail.com
📞 +91 70515 41015